This page explains what Haydai keeps about you, why, who else sees it, for how long, and what you can do about it. Haydai is provided by Liveqbits L.L.C-FZ (“Haydai”, “we”), a company established in the United Arab Emirates under registration number 2306738.01. Questions and requests: support@haydai.com.
By using Haydai you accept this policy and our Terms of Service. Where the law needs your consent for a particular use, the app asks for it at the moment it matters, and you can take it back there or by writing to us.
1. What we keep
Your account. Your mobile phone number is your identity on Haydai and is required. You may add a name, a photo and an “about” line, shown to the people you talk to and, on public posts, to everyone. We also keep the country of your number, the day you joined, and when you were last active.
Your contacts. To show you which of your contacts use Haydai, the app reads the phone numbers in your address book and sends only a scrambled, one-way version of each number for matching. The names in your address book never leave your phone. You can refuse this permission and still use Haydai.
Your messages and media. Messages, photos, videos, voice notes, documents and shared locations are carried and stored by the platform that delivers them, so they reach the other person, appear on all your devices, and stay in your chats until deleted. We do not read your messages and never use them for advertising. The one exception: content that someone reports to us is reviewed by our team to decide on the report.
Statuses, channels and Discover. A status posted to “Everyone” and anything posted in a public channel is public: anyone on Haydai can see it, react, comment and share, and it may appear in Discover. Statuses disappear after 24 hours; channel posts stay until removed. Likes, comments, follows and shares are kept so we can show you who did what.
Calls. For every voice or video call we keep a record: who called whom, the type, when, how long, whether it was answered, the country of each party, and where each party’s phone last said it was. We keep these to run the service, to apply calling rules, to bill paid minutes, and because the law may require us to produce them. The content of a call is not recorded unless one person asks to record and the other allows it; the recording then goes into the chat of both, where either can delete their copy.
Location. Only after you allow it in the app, and for two things:
Sharing in a chat. Sharing your current location sends one position to the chat you chose. Sharing your live location keeps sending it for the time you pick, in the background too, with a visible notification, and stops when the time is up or you tap Stop. It goes only to the people you chose.
The country you are in. Each time the app opens, and now and then while it stays open, the app notes the country your phone is in. With location allowed, this comes from your phone’s position, sent with its coordinates and accuracy; without it, from your phone’s time zone, SIM or region setting, country only. We keep these as a history, to apply calling rules that depend on the country a person is in, and to note with each call where each party was. Location is never used for advertising, never shown to other users, and never sold.
Your devices. For each device you sign in on we keep a code that identifies it, the platform, the app version, and what is needed to send you notifications and ring you for calls. A linked second device appears in your account and rings with your phone.
Payments and coins. Purchases go through the Apple App Store or Google Play, which handle your payment details; we receive a receipt to add your coins and never see your card. We keep a record of your coins: bought, spent, rewarded and adjusted. Mobile top-ups go through payment agencies, which may collect what the payment and fraud checks need. Your plan is kept with your account.
Notifications. Which notifications you have on or off, and the announcements Haydai has sent you, so you can read them later in Activity.
Parental controls. A parent can pair a child’s account and set rules for it. We keep the pairing, the rules, and when they were applied. The parent sees the rules, not the child’s messages.
Usage and errors. Anonymous usage statistics, error reports, and server logs with the address your device connected from, the app version and the time. The website uses cookies for language and sign-in only.
Support and reports. When you write to us, report someone, or ask for deletion, we keep the message and what we did about it.
2. Why
- To run Haydai: deliver messages, connect calls, show you your contacts, keep your devices in step.
- To keep people safe: block and report, apply our terms, apply calling rules where a country’s law requires them, and apply a parent’s rules on a child’s account.
- To bill paid features and keep an honest coin record.
- To reach you: message and call notifications, and announcements from Haydai. You can turn each kind off in the app, except notices about your account or the service itself.
- To fix and improve the app, from anonymous usage data and error reports.
- To meet legal duties, including keeping call records and producing them when lawfully required.
We do not sell your data, and we do not use your messages, calls, photos or location to target advertising.
Where the law asks us to name a legal basis: running Haydai and billing are needed to perform our agreement with you; safety, calling rules, improvement and notices are our legitimate interests, balanced against yours; call records and lawful requests are legal obligations; contacts, location, camera and microphone rest on the permission you give and can take back.
Haydai is operated from the United Arab Emirates and uses servers and providers in other countries, including the European Union. Your data may be stored and processed in any of them. Where the law of your country requires safeguards for such transfers, we rely on contracts with our providers that include the protections that law prescribes.
3. Who else sees it
Other users. Your name, photo, about line and last seen, according to your privacy settings. Public statuses and channel posts, everyone. Your phone number, people who already have it in their contacts, and anyone you share it with.
Our delivery platform. Messages, media, statuses, channels, calls and notifications go through a specialised communications platform that stores this data for us and acts only on our instructions. Media is kept on servers in the European Union and served through a content delivery network, which keeps short-lived copies near you for speed.
Apple and Google. Payments, app downloads and push notifications.
Advertising. Some screens show ads from Google AdMob, which may use your advertising identifier and device information to pick and count ads, under Google’s policy. You can limit this in your device settings.
Payment agencies for mobile top-ups, only what the purchase needs.
Authorities. When a valid legal request requires it, or to protect someone’s safety or the service. If Haydai is sold or merged, your data goes with it under this same policy.
4. For how long
- Your account: until you delete it, from the app’s settings or by writing to us. Deleting closes the account at once: nobody can sign in, and contact matching stops finding you. For 90 days you can bring it back, with everything in it, by signing in again. After 90 days it is erased: profile, contacts matching, devices, location history, notification history and parental links, except the call records and the coin and purchase records, which the law and the accounts require and which are kept without your name or number.
- Messages and media: until you or the other person deletes them, or the chat is deleted. Undelivered messages wait until delivered.
- Statuses: 24 hours. Channel posts: until removed.
- Call records: as long as the law requires, then deleted.
- Logs and support records: up to 12 months.
5. Your choices and rights
In the app you can change your profile, your privacy settings, your notifications and your blocked list, delete messages, statuses and posts, refuse the contacts, location, camera and microphone permissions, and delete your account, or restore it within 90 days of deleting it. Where the law gives you the right to see, correct, export or erase your data, or to object to a use of it, write to support@haydai.com; we answer within 30 days. You may also complain to the data protection authority of your country.
6. Children
Haydai is for people aged 16 and over, or the higher age your country sets, unless a parent set up the account through parental controls. A parent can change or withdraw consent and ask us to delete a child’s data at any time.
7. Security
Data travels encrypted between your phone and our servers and between our servers and the delivery platform. Inside Haydai, access to personal data is limited to the people who need it for the purposes above. No system is perfectly secure; tell us at support@haydai.com if you think someone else has used your account.
8. Notes for particular countries
European Union, United Kingdom, Switzerland. You have the rights listed in section 5 under the GDPR and the UK GDPR, including to object to processing based on our legitimate interests, and to complain to your data protection authority. Transfers outside these areas rely on standard contractual clauses or an adequacy decision.
United States, including California. Section 1 lists the categories of personal information we collect and section 3 who receives them. We do not sell personal information and do not share it for cross-context behavioural advertising; the advertising described in section 3 uses your device’s advertising identifier, which you can limit in your device settings. You may ask what we hold about you, ask for deletion or correction, and we will not treat you differently for doing so. Requests may be made by email; we verify them through your Haydai account.
Brazil. You have the rights given by the LGPD, including confirmation, access, correction, anonymisation, portability and deletion, and you may complain to the ANPD. Our contact for LGPD matters is support@haydai.com.
India. Under the Digital Personal Data Protection Act you may withdraw consent, ask for correction or erasure, and nominate a person to exercise your rights. Grievances go to support@haydai.com and are answered within the time the law sets.
Saudi Arabia and the Gulf. Under the PDPL and the corresponding laws of the Gulf states you may access, correct and request deletion of your data and withdraw consent; transfers outside the Kingdom happen only as those laws allow.
Lebanon. Under Law No. 81/2018 you may access and correct your data and object to its processing; Haydai is the data controller for the purposes of that law.
Türkiye. Under the KVKK you have the rights of Article 11; transfers abroad rest on your explicit consent given in the app or on the safeguards the Board recognises.
Where the law of your country gives you more rights than this policy describes, those rights apply.
9. Changes
This policy is written in English; translations are for convenience and the English text prevails. When this policy changes we update the date at the top and, for an important change, tell you in the app before it applies. Using Haydai after that date means you accept the new policy.